Refund policy

Returns & Refunds

We want you to love every gift from Egifti. If you are not satisfied, you may request a return within 30 days of delivery.

Eligibility: items must be unused, in their original condition and packaging, with proof of purchase. Personalized or custom-made items, gift cards and perishable goods cannot be returned unless they arrive damaged or defective.

Damaged or wrong items: contact us within 7 days of delivery with photos of the item and packaging and we will send a free replacement or a full refund.

How to start a return: email us at merchwheelsllc@gmail.com with your order number. Items sent back without first requesting a return will not be accepted.

Refunds: once we receive and inspect your return, we will notify you and, if approved, refund your original payment method within 5-10 business days. Original shipping costs are non-refundable.

Exchanges: the fastest way to get a different item is to return the one you have and place a new order.