Frequently Asked Questions
How long does shipping take?
Orders are processed in 1-3 business days. Standard delivery to the US usually takes 7-15 business days after processing.
Can I send a gift directly to someone?
Yes. Just enter the recipient's name and address as the shipping address at checkout. We never include prices on the packing slip.
How can I track my order?
You'll receive a tracking number by email as soon as your order ships.
What is your return policy?
You can request a return within 30 days of delivery for unused items in original packaging. See our Refund Policy for full details.
My item arrived damaged. What should I do?
Email us within 7 days of delivery with photos and your order number, and we'll send a replacement or a full refund.
Which payment methods do you accept?
We accept major credit and debit cards and other secure payment options shown at checkout.
How can I contact you?
Email us at merchwheelsllc@gmail.com or use the form on our Contact page.